We want your shopping experience to be great from checkout to delivery. Here's everything you need to know about how we ship your orders and handle returns.
Orders are processed within 1–2 business days of payment confirmation. You will receive an order confirmation email when your payment is accepted, and a shipping notification with tracking information when your order is dispatched.
Orders placed on weekends or public holidays are processed the next business day.
We offer the following shipping options for domestic orders:
Shipping costs are calculated at checkout based on your location and the weight of your order.
We ship to most countries worldwide. International delivery times vary by destination:
International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total.
Once your order is dispatched, you will receive a tracking number via email. You can use this number on the courier's website to track your delivery in real time.
If you have not received a shipping notification within 3 business days of placing your order, please contact us.
We accept returns within 30 days of delivery, provided the item is:
Items that are used, damaged, or returned after 30 days may not be eligible for a full refund.
Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error.
Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the returned item. You will receive an email confirmation once your refund is processed.
Original shipping costs are non-refundable unless the return is due to our error or a faulty product.
We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.
If you receive a damaged or faulty item, please contact us within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or full refund including return shipping at no cost to you.
If you have any questions about shipping or returns, please get in touch — we're happy to help.